Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Business, more than any other occupation, is a continual dealing with the future; it is a continual calculation, an instinctive exercise in foresight.

One of the tests of leadership is the ability to recognize a problem before it becomes an emergency.

Try, try, try, and keep on trying is the rule that must be followed to become an expert in anything.

Our work is the presentation of our capabilities.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.

Tell me and I forget. Teach me and I remember. Involve me and I learn.

The right quote can inspire people to change their ways.

It's not what you've got, it's what you use that makes a difference.

If you want to reach a goal, you must 'see the reaching' in your own mind before you actually arrive at your goal.

Every right implies a responsibility; Every opportunity, an obligation, Every possession, a duty.

Don't be afraid to give up the good to go for the great.

We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don't let yourself be lulled into inaction.

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.

Someone is sitting in the shade today because someone planted a tree a long time ago.

We cannot solve our problems with the same thinking we used when we created them.

Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning.

You have to learn the rules of the game. And then you have to play better than anyone else.

I hated every minute of training, but I said, 'Don't quit. Suffer now and live the rest of your life as a champion.'

The measure of who we are is what we do with what we have.

Don't limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve.

We can't help everyone, but everyone can help someone.

As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.

Change your thoughts and you change your world.

Believe you can and you're halfway there.

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it.

It is during our darkest moments that we must focus to see the light.

If opportunity doesn't knock, build a door.

Nothing is impossible, the word itself says 'I'm possible'!

Don't cry because it's over. Smile because it happened.